Booking Terms & Regulations – Inmotion Gorilla Safaris
Inmotion Gorilla Safaris organizes gorilla trekking and wildlife trips across Uganda, Rwanda, D.R. Congo, Tanzania, and Kenya. Before confirming any safari with us, please read these booking terms and conditions carefully. They outline our respective obligations and form the basis of our contract with you.
1. Definitions
“You” refers to all persons named on the booking, including anyone added or substituted later.
“We” / “Us” refers to Inmotion Gorilla Safaris.
These terms may be revised from time to time due to changing circumstances. Please note that service standards, medical facilities, safety, and security in Africa may differ from those in your home country. All services are subject to the laws and regulations of the host country.
2. Booking Confirmations
A booking is confirmed once we receive your deposit and issue a written confirmation.
Full payment is required for bookings made within four weeks of the safari start date.
3. Payments
A 50% deposit of the total safari cost, including gorilla permits, is required to secure your booking.
The remaining balance must be paid before the safari commences.
Prices are quoted in USD unless stated otherwise.
4. Gorilla Permits
Gorilla permits are purchased immediately after deposit payment.
Possession of a permit does not guarantee gorilla sightings, but chances are approximately 99%.
Access may occasionally be restricted due to park closures, gorilla movements, or security concerns.
Refunds for permits are at the discretion of the relevant authority.
5. Cancellation by Clients
To cancel a safari, you must inform us in writing. Cancellation fees are charged per person to cover estimated losses and the inability to resell the holiday:
| Days before safari | Cancellation fee (%) |
|---|---|
| 101+ | 20% |
| 61–100 | 30% |
| 46–60 | 50% |
| 16–45 | 80% |
| 0–15 | 100% |
Important Notes:
Gorilla permits and air tickets are 100% non-refundable.
No refunds for unused services, late arrivals, no-shows, or once the safari has started.
For shared-cost bookings, if one traveler cancels, single supplement costs may apply.
6. Cancellation by the Company
While rare, we reserve the right to cancel confirmed bookings due to unforeseen events beyond our control (e.g., extreme weather, security threats, pandemics, civil unrest).
If we cancel:
You may choose an alternative safari of similar standard if available.
Refunds or additional payments will be adjusted according to the cost difference.
No compensation is offered beyond this, except in cases of payment failure or other exceptions stated above.
7. Forced Cancellations / Unforeseen Circumstances
We cannot compensate for events beyond our control, including:
War, terrorism, riots, civil strife
Pandemics, quarantines, epidemics
Natural disasters or extreme weather
Border closures, government restrictions
Transportation accidents or industrial disputes
In such cases, we may postpone or reschedule your safari to a safe future date.
8. Client Responsibilities
You agree to:
Follow guide instructions and park regulations
Respect wildlife, local communities, and the environment
Carry valid travel documents, visas, and vaccinations
Ensure you are physically fit for activities such as gorilla trekking, mountaineering, and rafting
Participation in safari activities is at your own risk.
9. Insurance
It is mandatory to have personal travel insurance covering:
Medical emergencies and evacuation
Death or injury
Theft of personal property
High-risk activities (white-water rafting, mountaineering, etc.)
Persons with chronic illnesses, advanced pregnancy, or physical/mental limitations are advised not to participate in rigorous activities.
10. Accommodations
We provide elegant lodges, camps, and hotels with good facilities, hot water, and friendly staff.
Dietary requirements should be communicated in advance.
Accommodations may be substituted with equivalent or superior alternatives without prior notice.
11. Baggage and Personal Items
All personal belongings are at your own risk.
12. National Parks & Wildlife
Respect all wildlife and natural habitats.
Take only photographs; leave no trace.
Guides may take photos for promotional purposes unless clients notify us in advance.
13. Safari Inclusions & Exclusions
Included:
Gorilla permit costs
Lodges/accommodations
Ground transportation in 4×4 vehicles
Full-time experienced safari guide
Meals outside cities
Park entrance fees, ranger guide fees, chimpanzee tracking, canoe rides
Applicable taxes and administration
Excluded:
International flights
Personal expenses (drinks, laundry, souvenirs, visas)
Porters at gorilla treks
Travel / medical insurance
Gratuities (guides, drivers, lodge staff)
Extras not listed in itinerary
14. Tipping Guidelines
Tips are discretionary and culturally encouraged:
Restaurants/lodges: $5–10
Driver/guide: $10–15 per day
Gorilla/ranger guides: $5–10 per client
Porters: $10 per client
15. Complaints
Report complaints immediately to your guide or safari manager.
Written complaints must be submitted within 10 days of safari completion to allow proper investigation.
16. Voluntary Execution
By paying a deposit, you, your family, and any beneficiaries acknowledge that you have read, understood, and agreed to these terms and conditions, including cancellation, liability, and responsibilities.
